Privacy Policy
Ciwind Solar (Pty) Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data.
1. Introduction
1.1 We respect your privacy and will take all reasonable steps to protect your personal information in accordance with applicable laws.
1.2 When you register on our website or interact with us, we may collect personal information including, but not limited to:
- Your name and surname
- Your email address
- Your physical address
- Your mobile number
2. Use of Cookies
2.1 Our website uses cookies to automatically collect information through standard internet server operations. Cookies are small text files used to recognise repeat users, improve website functionality, and analyse usage patterns.
2.2 The information collected by cookies does not personally identify you.
2.3 You may disable cookies through your browser settings; however, doing so may limit access to certain website features. By accepting cookies, you consent to the collection and use of information obtained through them.
3. Storage & Transfer of Information
3.1 Your personal information may be stored in South Africa or in any country where Ciwind Solar or its third-party service providers operate.
3.2 By using our website, you consent to the collection, processing, and transfer of your personal information outside the Republic of South Africa where applicable.
4. Accuracy of Information
4.1 Please notify us as soon as possible if your personal information changes.
4.2 Ciwind Solar will not be held liable for inaccuracies resulting from your failure to update your information.
5. Use & Disclosure of Personal Information
5.1 We will not use or disclose your personal information without your consent, except as outlined below.
5.2 Your personal information may be used to:
- Process orders, sales, and deliveries
- Contact you regarding products or services (unless you opt out)
- Inform you of promotions, special offers, or new features (unless you opt out)
- Improve your website experience and facilitate transactions
5.3 Your personal information may be disclosed to:
- Our employees and service providers who assist with communication, order processing, or delivery
- Our divisions or partners for marketing purposes (unless you opt out)
- Suppliers where required for warranty claims or technical support
6. Legal Disclosure
6.1 We may use or disclose your personal information where required to:
- Comply with legal obligations, court orders, or lawful requests
- Protect our rights or property
- Prevent, detect, or investigate fraud or unauthorised transactions
7. Security Measures
7.1 We ensure that all employees, partners, and service providers with access to personal information are bound by confidentiality obligations.
7.2 We commit to:
- Treating your personal information as strictly confidential
- Implementing appropriate technical and organisational security measures
- Allowing access to review or update your personal information
- Notifying you of any unauthorised data breaches
- Returning or destroying personal information upon request, unless legally required to retain it
8. Retention of Information
8.1 Personal information will not be retained longer than necessary, unless required by law or with your consent.
9. No Sale of Personal Information
9.1 Ciwind Solar undertakes not to sell or trade your personal information to third parties.
9.2 In cases of suspected fraud or legal investigation, relevant personal information may be disclosed where legally required.
10. Limitation of Liability
10.1 While we take reasonable steps to protect your privacy, we cannot guarantee absolute security and will not be held liable for unauthorised disclosures by third parties outside our control, unless caused by our gross negligence.
10.2 If you disclose personal information to third parties or external websites linked to our site, Ciwind Solar will not be responsible for how those parties use your information. Please review their privacy policies carefully.
Contact Details
For privacy-related queries, data requests, or concerns, please contact us:
Ciwind Solar (Pty) Ltd
Address: 5 Julian Way, Somerset West Business Park, Cape Town, 7130
Email: info@ciwindsolar.com
Phone: +27 76 688 8457