Payment Policy

Last updated: April 27, 2026

At Ciwind Solar, we provide secure and convenient payment options to ensure a safe and seamless checkout experience. All transactions are processed in South African Rand (ZAR).

Business Information

Ciwind Solar is a registered South African company committed to delivering reliable solar energy solutions.

Company Name: Ciwind Solar
Registration Number: 2007/011935/07
VAT Number: 4880310653

Contact Details

Email: info@ciwindsolar.com
Phone: +27 076 688 8457

Operating Hours

Monday – Friday: 08:00 – 17:00
Closed on weekends and public holidays

Accepted Payment Methods

We accept the following payment methods:

Credit Cards

We accept major credit cards. All payments are securely processed through trusted, encrypted payment gateways.

Card details are not stored on our servers
Transactions are protected using industry-standard encryption

Debit Cards

Debit card payments are accepted and processed securely in the same manner as credit card transactions.

EFT (Electronic Funds Transfer)

Customers may choose to pay via EFT.

Please note:

Orders are processed only once funds have cleared in our bank account
Use your order number as the payment reference
Orders may be cancelled if payment is not received within 48 hours

Payment Security

We take payment security seriously:

All transactions are processed via secure, encrypted payment gateways
We follow applicable payment security standards
Sensitive financial details are not stored on our systems

Payment Verification

To prevent fraud and unauthorized transactions, we may:

Request additional verification (such as identification or proof of payment)
Delay or cancel orders flagged as high-risk

Failure to provide requested verification may result in order cancellation and refund.

Order Confirmation

Orders are confirmed only once payment has been successfully authorized or received
If a payment fails or is declined, the order will not be processed
A confirmation email will be sent once payment is successful

Pricing and Currency

All prices are displayed in South African Rand (ZAR)
Prices include VAT where applicable, unless stated otherwise
Prices and promotions may change without notice

Refunds

Refunds are processed in accordance with our Return & Refund Policy:

Refunds are issued to the original payment method
Processing time: 5–10 business days after approval
Additional delays may occur depending on your bank or payment provider

Fraud Prevention

We actively monitor transactions to prevent fraud. Suspicious activity may result in:

Order delays
Additional verification requests
Order cancellation

Contact Information

Business Information