Privacy policy

Privacy Policy

Last updated: April 27, 2026

Ciwind Solar (“we”, “us”, or “our”) operates this website and online store (the “Services”) to provide customers with a secure and efficient shopping experience.

Our store is powered by Shopify, which enables us to offer our products and services online.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services or communicate with us.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Business Information

Ciwind Solar is a registered South African company committed to delivering reliable solar energy solutions.

Company Name: Ciwind Solar
Registration Number: 2007/011935/07
VAT Number: 4880310653

Contact Details

Email: info@ciwindsolar.com
Phone: +27 076 688 8457

Operating Hours

Monday – Friday: 08:00 – 17:00
Closed on weekends and public holidays

Personal Information We Collect

“Personal information” refers to any information that identifies or can reasonably be linked to you.

We may collect:

Contact Information: Name, billing/shipping address, phone number, email address
Payment Information: Payment details and transaction confirmations (processed securely via third-party providers)
Account Information: Login details and preferences
Transaction Data: Purchases, returns, and order history
Communications: Messages and support inquiries
Device Information: IP address, browser type, device identifiers
Usage Data: Interaction with our website and Services

How We Collect Information

We collect personal information:

Directly from you (e.g. when placing an order or contacting us)
Automatically (via cookies and similar technologies)
From service providers (e.g. payment processors and analytics tools)
From third parties where permitted by law

How We Use Your Information

We use your personal information to:

1. Provide and Improve Our Services

Process and fulfil orders
Deliver products
Provide customer support
Manage accounts
Improve website performance and user experience

2. Marketing and Advertising

Send promotional communications (you can opt out at any time)
Display relevant advertisements

3. Security and Fraud Prevention

Detect and prevent fraudulent activity
Protect customer accounts and transactions

4. Communication

Respond to inquiries
Send order updates and service notifications

5. Legal Compliance

Comply with applicable laws and regulations
Enforce our policies and terms

How We Share Your Information

We may share your personal information with:

Service providers (including Shopify, payment processors, couriers, and analytics providers)
Marketing and advertising partners
Business partners or affiliates
Legal authorities where required by law
Third parties in the event of a business transfer (e.g. merger or sale)

We only share information where necessary and in accordance with applicable laws.

Shopify Hosting

Our store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell our products.

Your data may be stored and processed by Shopify and its partners, including outside South Africa.

For more information, please refer to Shopify’s Privacy Policy:
https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality
Improve performance and analytics
Personalize user experience and advertising

You can manage or disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Data Security and Retention

We take reasonable technical and organizational measures to protect your personal information.

We retain personal information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes and enforce agreements

Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Opt out of marketing communications

To exercise your rights, contact us using the details below.

International Data Transfers

Your personal information may be transferred and processed outside South Africa. Where required, appropriate safeguards are in place to protect your data.

Complaints

If you believe your data has been handled improperly, you may contact us. You may also lodge a complaint with the relevant data protection authority in South Africa.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

Business Information